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How to order

To order, just follow the path below:

Your bag: it is the details of the ordered items selection .

To build your bag, you can access to the product of your choice, choose the desired amount and click: Add to bag

Then, you can access to your bag by clicking on the icon "bag" to the right of the page.

To move to the next step, click on "Order":

Step 1: Shopping Cart

Therefore you arrive on the summary page of your order containing:

    The list of products in your shopping bag

    An area to enter your eventual voucher

At this point, you can continue shopping by clicking on "Continue shopping" or switch to the next step by clicking on "Order".

Step 2: Log in

If you already have an account on the website, enter your email address and your password. Information about your identity and your data will be automatically included with your order.

If you wish to change any information, click on "edit".

If you do not have an account, create one in a few clicks. Your account allows you to retrieve your personal information without having to re-enter them, and to modify them if necessary.

To move to the next step, click on: Next

 

Step 3: Address

On this page you can choose your delivery address and billing address.

You can select a different billing address of your delivery address by unchecking the "Use the same address for billing"

To move to the next step, click on: Next

 

Step 4: Shipping

 

You have the choice between different modes of transport and fares (colissimo coli eco, global relay ...).

You must also check the box "I have read the terms of sale and I support wholeheartedly."

To move to the next step, click on: Next  

 

Step 5: Payment

At this stage, you can choose:

To pay directly by credit card online through a payment tool totally sécurisé.Module map

Pay by check at the back which you mention your order number:

CITRAGE

BIO & D, BAL N°1,

94 avenue du Général de Gaulle

94000 Créteil

To pay by bank transfer to the following bank details:

  Account Name: SAS CITRAGE

  Domicile PARIS PORT ROYAL (00164)

  RIB: 30004 00164 0001007 1709 04

  IBAN: FR76 3000 4001 6400 0100 7170 904

  BIC: BNPAFRPPPGB

To join one of our consultants on 0800 00 47 06 from Monday to Friday from 9am to 18pm.

By clicking "I confirm my order" will take you directly to the website of the bank unless by check.

 Step 6: Confirmation of your order

Once your order is validated, you will receive an email confirmation of your order. This e-mail your identity will summarize the details of your order, the price and the delivery address.

If you wish, the invoice can be downloaded in pdf format and your order history is available in the "My Account".

You will also receive an email when your order ships.




Need help ?
Contact our customers support :
+33 9 81 15 47 56
10am - 17pm from Monday to Friday

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